Testimonials
If you would like to send us your comments, simply email info@felbridgehotel.co.uk
Our Awards
- 86% AA Rating for the 5th consecutive year, one of the highest rated black four star hotels in the South East, 2011
- The Gatwick Diamond Awards, 2011 winner of "The Place To Meet", 2011
- Condé Nast Johansens MICE Finalist 2011
- Anise awarded 2 AA Rosettes annually for five years consecutively, 2011
- Condé Nast Johansens inspected and recommended for 2011
- Anise wins 'Best Sussex Eating Experience in Sussex' awarded by the Sussex Food and Drink Awards 2009/2010
- The Chakra Spa voted by Hot Stars Magazine as number 2 in the UK for the best Spa Breaks, 2010
- The Chakra Spa voted 'Best for...Girls Only' in the Hair and Beauty Magazine Spa Awards, 2010
- Finalist in Tourism ExSEllence Awards 2009 in the Large Hotel / Townhouse of the Year category
What the papers says...
Read the review of Anise from dine-online
Read the review of Anise in Style Bible here
Read our latest review in Eat Out Magazine and learn more about the interior deisgn of the hotel
Anise wins 'Best Eating Experience in Sussex' Award, read what Eat Out Magazine had to say
A fantastic review of Anise from Andrew Kay for The Latest Magazine
Spas! 5 of the best new retreats!
The Felbridge Hotel re-launches after £5 million facelift
Here are just some of the Celebrities who have visited us
* Ant and Dec
* Colin Farrell
* Daniel Radcliffe
* John Partridge
* David Tennant
* Alan Carr and Justin Lee Collins
* Dame Joan Plowright
* Martin Cloones
* Roger Black
* Miss England
* Esther Rantzen
* Stuart Pearce
* Rick Parfitt
* Frankie Detorri
* Kid Jenson
* Russ Abbot
* Warren Clarke
* Ray Clemence
* John Lowe
* Ed Stewart
From our guests
Just wanted to say thank you so much we had the most wonderful day ever. Your staff were so professional and polite. Both our families and all our friends could not stop saying what a fantastic time they were all having and how beautiful the reception room and the hotel was. They all loved the food as well!!!!! Thank you for making my daughter and son in laws day a wonderful memory.
(Wedding, July 2011)
Just a quick note to say thank you for your help in organsing our trip this weekend. The service and quality of all aspects of the hotel were excellent and many of our guests commented on how good the venue was. Thank you to all the staff who helped make our stay such fun.
If we are ever in your area again we will certainly come back.
(Hotel Break, July 2011)
Hi Grazia
I just wanted to take the time to thank you sincerely for arranging our stay at The Felbridge; from the room to the dinner to the spa arrangements, on the 9th July Saturday.
The hotel staff were very friendly and nothing was too much trouble for them for any of our requests. The room was immaculate and exceeded are expectations. The spa was a memorable experience and we thoroughly enjoyed the treatments. The heated treatment beds was a treat! Our evening meal at The Bay Tree restaurant was very exquisite with an impressive dessert menu!
Your customer service to our booking felt very personal right from the booking stage, beginning to end. You are a credit to your team and would liked to have met you in person; you made our weekend very special. We both lead very busy lives and to be able to switch off for the weekend at The Felbridge was the perfect location and choice.
We would highly recommend this hotel to our family and friends and hopefully like to come back in the near future to relive the wonderful weekend we had.
Please keep us updated for any special weekend offers for future reference and would like to be added to the mailing list for your hotel.
(Hotel Stay, July 2011)
I've just spent a fabulous weekend at your hotel (4th June) and enjoyed the use of your Spa, Restaurant, pool etc. I was lucky enough to use my Groupon voucher which I purchased in May, I could kick myself as I wish I'd purchased more than the one voucher now as I know friends of mine would absolutely love it!
(Hotel stay, June 2011)
Bedrooms were very clean, staff were all polite and helpful special thanks to Tony on Reception.
(Anniversary Party, May 2011)
Dear Donna
Please kindly let Tony know we had a VERY ENJOYABLE stay at the Felbridge last Friday / Saturday.
We were very impressed with the Hotel. The Restaurant is Superb, Felbridge staff are Excellent - charming and courteous. We have recommended the Felbridge to many colleagues within the Media. Many thanks - and we look forward to seeing you again soon.
(Hotel stay, February 2011)
Hi Bridget,
We so enjoyed our stay at the Fellbridge. Everyone was just so friendly and helpful which just helped us relax even more into our stay. Being real foodies we had two fantastic meals in the restaurants (I haven't stopped going on about the mojito dessert since!
I wondered if you would be able to send me a copy of the Valentine meal menu - we'd really like to keep it as a souvenir and I didn't take a copy at the time.
Thank you again for your help and to everyone who made our stay everything we hoped it would be :-)
(Hotel Break, February 2011)
Dear Bridget
Just to say a huge thank you to all your staff for making our stay on the 22/01/2011 fantastic. This is the second time we have stayed with you and yet again your staff are the most helpful and friendly nothing is ever to much trouble.
A special thanks to the staff in the Baytree Restaurant for the service and going out of there way to get us the extras we asked for nothing was to much trouble. I have now realised why your hotel has won so many awards for the food . All I can say the food is stunning and we cannot wait to come back again.
Again thanks hope to be back soon.
(Hotel Break, January 2011)
Dear Grazia,
I am writing to extend my thanks to you, for all your efforts in organising my New Years/Birthday break. We had a wonderful time, and was even informed our room had been upgraded. We dined in Anise and "Happy Birthday" was written on my dessert! As ever, look forward to our next stay.
With warmest regards best wishes for 2011, Samantha.
(Hotel Break, December 2010)
I spent a night at your hotel last night 1/12/2010 due to my flight from Gatwick airport being cancelled and I just wanted to say thank you to all the staff I encountered during my stay for being so helpful during a stressful day for me.
Room booking, December 2010
We had a really great time at the weekend - everyone at the hotel was really helpful and made our stay very easy and pleasant. Many thanks to you and everyone who helped make it a really enjoyable weekend.
(Group Spa Booking, November 2010)
We all had a great weekend the massage was excellent, the food perfect the staff very helpfull. Thank you for your help with our booking.
(Spa Weekend, November 2010)
Dear Bridget,
I hope your thank you card / gift made it to you safely !! Just some feedback after a wonderful weekend at The Felbridge.
Check In: Reception staff ... very friendly and professional too, especially Sarah, and for being a Spurs fan too !! Also, the Duty Manager, Carl, made himself known and was very helpful over the weekend, when required. Our suite was lovely.
The Bay Tree Restaurant: Everyone was very impressed with the choice and quality of breakfast on both mornings. The Anise Restaurant: Our fun quiz went down well in private room, and a tasty lunch too. The Chakra Spa: The facilities and treatments were of top quality and both appreciated by all. The Willow Suite was a great comfortable and classy venue for a very tasty dinner. Our friends were very complimentary about the food all the staff were very professional too. The QUBE Bar, the Bar Staff were very friendly and professional too.
The overall experience was a wonderful one, all our friends were impressed with the hotel, service and staff. Please pass on my sincere thanks to all.
(Group booking, November 2010)
Dear Bridget
My 70th birthday occasion last Saturday has now come and gone; it was a truly memorable occasion for me and all my family.
Thank you so much for all the organisation of the dinner etc. We all thoroughly enjoyed it within the beautiful surrounds of the hotel. The staff were all very professional and polite and it could not have gone more smoothly. Our `fine dining` experience in the Anise was met by all my group with delight (we have a qualified chef amongst us and another family member who `fines dines` quite a lot and both were very impressed) also thank you for the table settings with the individual menus on them.
My thanks again Bridget - you did a good job for us.
(Birthday Party, October 2010)
We whould love to stay at the Felbridge again and hope to do so soon. The Willow Suite was fab. Thanks for all you did for us.
(Conference October 2010)
I would just like to say a big thank you from all of us for the wonderful sales conference which we recently held with you. Everything went smoothly, the arrangements we had agreed on prior the event were met, the staff were constantly checking everything was as it should be, leaving me relaxed and free to enjoy the for meeting myself! Even when our agenda and room requirements changed (which was on the day!) the events staff made every effort to accommodate my requirements in a very quick and efficient way. The friendliness and attentiveness of the staff exceeded what I would usually expect from the events staff at a hotel. I am a great believer that the staff at a hotel can really make or break a meeting, and The Felbridge staff really made it for all of us.
Also, please give our compliments to the chef as the lunch was truly delicious and enjoyed by all. I would definitely use the Felbridge again for a conference meeting and I look forward to seeing you all again at our Christmas party which we are holding with you.
(Conference, August 2010)
Dear Bridget, I stayed at your hotel on wednesday night with my daughter and her friend - they had such a lovely time in your pool!. Every member of staff that we met was helpful and charming, particularly on the front desk and I wanted to write and thank you and all the staff for the unexpectedly wonderful evening that we spent at the Felbridge Hotel, thank you!
(Overnight stay, August 2010)
Just wanted to thank Sam, Amy and Leah in the Spa for a very enjoyable Spa Day. Myself, Mum and sisters had a fantastic day and had some of the best spa treatments we've ever had. Thank you.
(Spa Day, June 2010)
I just wanted to send an email and thank you and The Felbridge Hotel for the great night at The Variety Evening last Friday. We had a wonderful time. The food was gorgeous as always, the entertainment was very good, particularly the opera singer - wow and the DJ worked the guests brilliantly ensuring everyone danced the night away. We thoroughly enjoyed ourselves and can't wait to attend another event soon. Many thanks again.
(Variety Night Hotel Event June 2010)
Dear Carly
Now that we have had a little time to catch our breath, I write to thank you, for all your elp and organisation in ensuring the wedding day was a special occasion. We looked at several potential venues before selected The Felbridge Hotel and Spa and I‘m pleased to say that you proved to be the correct choice.
From the very first meeting trough to our departure we have been looked after in a very professional manner. Everything was planned down to the very last detail, family and friends who attended the wedding have all either written or phoned to say how much they enjoyed the day, the venue, the food and service. Some even said that this had been the best wedding they have ever attended.
Would you please pass our thanks to all the staff for making the day so very special. It was not a simple case of just doing ‘a job' but going that extra mile, nothing was too much trouble and everyone was so helpful and attentive at all times.
Once again our grateful thanks to everyone involved and especially to you for all your hard work and contribution and in overseeing the wedding. I would say to anyone considering a wedding venue then look no further than the Felbridge Hotel and Spa, which I couldn't recommend highly enough.
(Wedding May 2010)
As we discussed during our meetings, last week was a very important time for our company and to ensure our attendees felt well looked after and valued we needed you and your team to be on their "A" game all the time.
I can truly say that not only did you live up to your commitment to deliver this level of performance you more than exceeded it.
From the attentiveness of the staff, to the quality of the food, to the flexibility and responsiveness of all your people to our needs and I suspect at times demands you delivered to an exceptionally high standard.
The feedback from the team and our people has been consistently good which ensured everyone was focused on the meeting which was great. I was just disappointed I couldn't find time to enjoy your excellent spa, perhaps next time!
Please pass on my sincerest thanks and gratitude to all of the team for a job well done.
Very best regards
Marc Wolman
(Serco Conference May 2010)
I would like to say a big thank you for everything . Everyone really enjoyed their stay and were very impressed with the hotel and loved the food which when you have so many fashion people this is not an easy task. Usually you get someone complaining about something so this was a first for me. Everyone was very happy.
(Group Stay, May 2010)
My friends and I visited your hotel for the first time on Sunday 2nd May 2010. We had the most wonderful time, the spa was extremely relaxing, especially for myself and my friend as we are both heavily pregnant. We will all be back once we have had our babies!
(Spa Day, May, 2010)
We just wanted you to know that our group spent a very happy couple of days at the Felbridge. Everyone thought that the comfort, food and service were excellent. Thank you for your help in the arrangements.
(Group Booking, 2010)
Just a few lines to say thank you to all the staff at the Felbridge Hotel who made our family weekend away a relaxing and very enjoyable experience. Dorota, Skyla and Claudia all stood out as being both friendly, helpful and professional....they are a real credit to your team. All of the staff are to be complimented on their professionalism and attitude. We were in a party of 8, including two very small children, which obviously can result in additional requests such as high-chairs etc. Whenever we requested such items the request was dealt quickly and without fuss.
One of the cleaners who saw us carrying our bags down to reception as we were leaving (we didn't ring down for the porter) insisted on helping us carry the bags. The restaurant food was lovely; over the course of the weekend we had breakfast, lunch and dinner and we saw consistently high standards of service at all times. Our suites were a great choice; spacious, clean and well appointed. The girls all loved their spa treatments and the general ambience of the hotel is a relaxing retreat in which to unwind and enjoy. All in all we didn't have one single negative comment for the hotel. As you know this being a special weekend (our mum's 60th) for the family I was slightly apprehensive that everything should go well; I needn't have worried as the entire weekend was perfect.
Please pass on our thanks to ALL of the staff including the Chakra Spa, they all work very hard and it didn't go unnoticed. We will be back!
(Family weekend stay, March 2009)
I am writing to thank you for helping to make our Conference such a success. George King and our Managing Director were most impressed with your facilities and the refreshments and lunch were excellent, served by friendly staff.
We would certainly consider using The Felbridge again for any of our future events.
(Conference, February 2010)
I just had to write a short note of appreciation to you and all the staff at The Felbridge Hotel and Spa. The wedding went like clockwork, the organisation was faultless, the food superb and the staff very attentive. It's extremely rare these days to come across a hotel whose standards of service are truly excellent. Many, many thanks.
(Wedding, February 2010)
I have been meaning to email you and thank you for your help and let you know how well the evening went on Saturday 6th Feb. Your staff were all very efficient and helpful. The food was also very good. Once again thanks for your help and hope to be in contact again in the future.
(Dinner Dance, February 2010)
We stayed at your hotel last weekend, and on behalf of all my party I would like to thank all the staff for looking after us in such a polite and efficient way. We thoroughly enjoyed our stay and were most impressed by the high standards in all areas. Keep up the good work!
(January 2010)
Our Christmas party went very well on Friday, and I have had nothing but praise from all those who attended. The service was very good and efficient, the food was delicious, and the Trio Suite perfect for our needs. Please pass on particular thanks to Marta and her team who looked after us so well.
We look forward to working with you in 2010, and I am sure there will be a repeat booking for our Xmas 2010 party!